by Mohlahlo Mpho | Jun 29, 2023 | Uncategorized
1. IT Trainer
IT trainer plays a role in IT world and he requires having a certain skill set. By itself, the position can be hard to fill. However, becoming a trainer will differ in different ways starting from a Typical IT job together with the need of traveling. This is why not everyone is capable to work in the industry.
2. Project Manager
The problem when it comes to hiring of the project manager, it is the self-imposed and the requirements of the PMP certification. Some companies focus more on the PMP certification while the certification itself is expensive and it is not easy to get. It is not easy to get the certification at the beginning while the certification itself is not clear-cut. If you want to get the certification, you will need to be managing some projects already, but it will also be hard for you to get the job in the first place. This is why this talent pool is too small and other qualified candidates may be kept out.
3. Director, CTO and CIO of IT
The IT leadership role is not easy to fill out. A candidate should be able to show the skills that are not easily gotten from the IT training. Some companies may choose to hire the leaders who have nonexistent and weak technical knowledge or they may hire a technical person and wish that such person can learn the business skills needed to become a success. It is hard finding a person who has both skills and the position can be left to the unqualified person.
4. Help desk Staff
The problem when it comes to this job, the person who has all the qualifications you need, he will not be willing to be given the salary you are offering. Most people are capable to work in this position regardless of the challenges and the technical skills needed. The help desk staff will have to answer the calls, to know the right time to close the tickets and to deal with some angry people over the phone. However, the companies pay less for this role while trying to squeeze the salaries. However, when companies pay less, they also make it hard for qualified people to apply.
5. Specialized Programmer
The programmer has to be able to work on the mobile application, operating system with the device drivers. He should understand what they have in common and do the best job with this. However, there is also a problem with developers since some jobs are too specialized and only a handful of the developers can do this. Others such as the mobile application programmers have a high demand and some companies may stay with the unfilled positions for many months.
6. Pre-Sale Engineer
The pre-sale engineers are IT-related job that requires different talents in addition to the technical ones. In order to make a hard position in filling, the job will require someone to travel too much. It is always important for the seller to use demonstration before making the sale. The job is more customers oriented and the person should present it in person, which is not easy for the IT people who are accustomed to doing everything on their own. The Pre-sale engineer should have a heart of the salesperson at the same time an IT pro mind. This is something tricky.
7. Technical Writer
This is not about the bloggers and what they do. It is more about writing the manuals of the product and the help files. There are reasons why such tasks will fall on the developer’s shoulder, even if the company wants to pay a technical writer. The writer should be able to write in coherent manner while using the language that a buyer will be able to understand. This is why hiring a technical writer may be hard to get and some good ones are even harder to get.
8. Product Evangelist
A product evangelist is a person who is the face of a company. This comes at the technical side of a business. They are the one that gives the presentation the technical conference in the entire world and they have forums where they answer the question, blog and they reach the people at the social media. They should have the technical knowledge and some of the IT jobs will involve traveling. A person to work in this way, he should have the passion towards his job and his company. He should also have all the soft skills with a technical knowledge needed in handling the job. This is why, you can find a person who is great as an evangelist at a certain company, but he can do a poor job when he is hired for another company.
9. IT Author
Writing the technical blog with articles is considered to be easy job and some people may do it like a part-time job. However, only a few people are able to put the roof on their heads using this work. Even if it is easy to find people who are willing to try out this job, it is hard to find a person who is willing to work on the job for a long period and to stick with the company and to be part of your team. Another person is that some people may have great ideas when they get hired but in few months, all these ideas have been used up and they do not know what else to do. Only few IT authors are able to produce high-quality product over many years.
10. Legacy and Maintenance Programmer
This is a job that few people are willing to take and it can be disguised as something else. This is a job that requires the maintenance of existing application and some that had been around for many years. Some few programmers will want to take up this job since it is the end of their career. This is because something which looks cutting edge now, it will be obsolete after some few years. Someone who works for this job, he will have to reinvent himself outside of the workforce.
The demand of the IT professionals are growing at a high speed as it had never been with any other work. Now many people are working in software, cybersecurity and big data development. Even with the challenges, the job still offers an opportunity for the people who have the right certification and experience. The following are some of the sought-after positions to try out:
- Web design: A web designer should use coding skills with creativity in order to create the website. The technology artists understand how they can create the best user experience using the advanced coding.
- Network engineer: A network engineer works in managing, designing and securing complex infrastructures. The advanced level practitioners have led teams, which are able to work on their own.
- Software developer: A software developer should create the mobile and web system applications starting from the beginning. The demand of the software developers is everywhere all over the world. Some companies even hire people from other countries to fill these positions.
- Network security administration: A security administrator uses his network knowledge in order to offer the security for the complex infrastructure. The associate level practitioner offers a security support role and he works with a security expert’s supervisor.
- Data scientist: A data scientist is to clean data on advanced level. The database expert is to identify the trends and the pattern that helps in improving the system and they provide a critical feedback to the stakeholders of the business.
- Software engineer: A software engineer will create advanced level application of computer system, mobile devices and web application. The IT professionals are the expert in the computer science and coding which makes it hard to get now.
- Data security analyst: A data security analyst is a person who is tasked to do some critical roles of protecting the data of the company. The cybersecurity professional works through managing the security software, to instruct the users on the right practice and they ensure that the enterprise does not have any breach.
- Big data engineer: A big data engineer secures and manages after creating big data solution. The practitioners work at high level and they do understand more about software engineering, database management and programming.
by Mohlahlo Mpho | Jun 26, 2023 | Uncategorized
What Does Technical Support Mean?
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product.
Techopedia Explains Technical Support
Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support. Technical support representatives are very familiar with the ins and outs of the products for which they provide support. If there is a problem that cannot be solved by the tech support, it is escalated to the development team and logged as a bug that should be fixed by a future product update or the next product iteration.
There are a few key types of technical support:
- Time and Material: This type of support is common in the tech industry. Also known as “break-fix” IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
- Managed Services: This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-site visits when problems cannot be solved remotely.
- Block Hours: This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.
Technical Support Job Description Template
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
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Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Technical Support Requirements:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
by Mohlahlo Mpho | Jun 21, 2023 | Uncategorized
hardware infrastructure means all hardware equipment, materials, products and facilities that may be necessary at any time to operate the Software Infrastructure to the Web Services.
IT Infrastructure :Imagine a future where IT infrastructures monitor themselves, are able to predict and respond to future business needs and can protect and heal themselves automatically. Solutions Time is waiting with all those technologies for you but your competitors are not.
From cable pulling to enterprise level server configuration and hardware / software installation, you don’t have to worry about at all. We will plan and implement for you the best possible solution that suits your budget and business needs at the same time.
- Extensive knowledge and experience. We have skilled infrastructure professionals all around the Kingdom of Saudi Arabia.
- We are committed to delivering service-oriented solutions that generate measurable business results.
- We can recommend and deploy diverse sourcing models to scale the infrastructure as needed.
Branch Connectivity : As companies expand their reach across the globe through the addition of new branch offices, efficient setup of a reliable network infrastructure to connect these locations and ensure workplace productivity becomes vital. Whether you need more bandwidth, affordable backup Wide Area Network (WAN) connectivity in a location, or the deployment of a higher availability, dedicated connection to remote sites, Solutions Time’s Branch Office Connectivity solutions provide quick and secure access.
Our Branch Office Connectivity solutions are available as either dedicated Time-division Multiplexing (TDM) or Ethernet Virtual Private LAN Service (VPLS) that enable the connection of multiple business sites in a single and managed network.
IT Infrastructure Examples
Your company’s infrastructure is all of the elements that go into your network. There are essentially 3 pieces to IT infrastructures: infrastructure hardware, software and networking. There is some overlap for these infrastructure components, but his table shows a quick snapshot of typical examples for each. Keep reading to get an in depth look at what makes up your IT infrastructure hardware.
HARDWARE
- Servers
- Data Centers
- Personal Computers
- Devices
- Routers
- Switches
SOFTWARE
- Software Apps
- Operating Systems
- Virtual Machines
Infrastructure Hardware
Hardware is just one IT infrastructure example and consists of any IT component you can touch. Therefore, while your software and networking are part of your infrastructure, they are not part of your infrastructure hardware because they are not physical components. Hardware includes but is not limited to the items listed below:
- Servers
- Mobile devices
- Hard drive
- Network cables
- Printer
- Storage devices
- Laptops
What Infrastructure Hardware Does
Hardware IT infrastructure does a number of things, including allowing you to connect to your network and have access to the outside world. It also stores your data, and allows you to recover and use your data. Any infrastructure that involves more than one computer or person should also provide a means by which to communicate with the people or devices involved in the network.
The responsibility for the maintenance of the IT infrastructure falls to the owner. For example, you might own your own server, but you might not own the router that allows your network to access the outside world and others in the network. That may belong to your ISP and be their responsibility.
by Mohlahlo Mpho | Jun 14, 2023 | Uncategorized
Data Science – is the study of data to extract meaningful insights for business. It is a multidisciplinary approach that combines principles and practices from the fields of mathematics, statistics, artificial intelligence, and computer engineering to analyze large amounts of data.
Data Science has taken the world by storm and is one of the most in-demand career choices today. Opportunities in the field are endless, and job roles in Data Science promise high-paying salaries. Certifications that can help you move into data science domain include:
- Data Scientist Master’s Program
- Business Analytics Expert
- Data Science with R Programming
- Data Analyst Master’s Program
Who Should Take This?
Earning a Data Science certification is a great step for anybody interested in learning how to use data in decision-making. Experts in computer science, data analysis, business management, and data science enthusiasts all fall under this category.
What are the Top Companies and Industries Hiring?
Jobs for data scientists may be found in every sector, from banking and finance to insurance and media to healthcare and retail to telecommunications and even the automotive industry. Microsoft, Amazon, Adobe, Accenture, Deloitte, and IBM are some of the most prestigious employers of data scientists.
What’s the Career Path?
Data scientists work in many fields, and their career paths are as diverse as the people who choose to pursue them. Data Analyst, Data Scientist, and Chief Data Officer are just a few examples of the many possible stops along the way of becoming an industry leader in the use of data.
What does a data scientist do?
Data scientists determine the questions their team should be asking and figure out how to answer those questions using data. They often develop predictive models for theorizing and forecasting.
A data scientist might do the following tasks on a day-to-day basis:
- Find patterns and trends in datasets to uncover insights
- Create algorithms and data models to forecast outcomes
- Use machine learning techniques to improve the quality of data or product offerings
- Communicate recommendations to other teams and senior staff
- Deploy data tools such as Python, R, SAS, or SQL in data analysis
- Stay on top of innovations in the data science field
Data analyst vs data scientist: What’s the difference?
The work of data analysts and data scientists can seem similar—both find trends or patterns in data to reveal new ways for organizations to make better decisions about operations. But data scientists tend to have more responsibility and are generally considered more senior than data analysts.
Data scientists are often expected to form their own questions about the data, while data analysts might support teams that already have set goals in mind. A data scientist might also spend more time developing models, using machine learning, or incorporating advanced programming to find and analyze data.
What’s the Demand?
By 2026, the number of data scientist employment is expected to grow by 27.9 percent, as reported by the BLS. The Bureau estimates that by 2026, the market would be worth USD 322.9 billion. As more and more businesses depend on data to make crucial decisions, the need for data scientists is expected to keep rising.
What are the Eligibility Requirements?
Courses leading to a Data Science certification are open to participants of any experience level, from complete beginners to seasoned experts. The completion of an undergraduate degree is the one and only requirement needed to sign up for a full- or part-time course. A previous background in coding is not required. The minimum admission requirement would be an honours degree or post-graduate diploma in Information and Knowledge Management, IT management, Information Systems, Marketing or a cognate discipline at NQF level 8 with an overall average of 65% or above.
Roles and Responsibilities
Data Scientists are responsible for collecting both structured and unstructured data, locating appropriate data analytics tools, promoting data-driven decision-making, and completing data-related tasks such as cleaning, wrangling, analyzing, and segmenting. In certain cases, they may also be tasked with designing and executing machine learning models, sharing findings with relevant parties, and keeping abreast of the latest developments in the field.
by Mohlahlo Mpho | Jun 13, 2023 | IT, IT COURSES, Uncategorized
What Is Cisco Networking?
Computer networking refers to connected computing devices (such as laptops, desktops, servers, smartphones, and tablets) and an ever-expanding array of IoT devices (such as cameras, door locks, doorbells, refrigerators, audio/visual systems, thermostats, and various sensors) that communicate with one another.
